Shipping Policy

At oxeyn, our goal is to deliver a premium experience from start to finish. We offer free shipping on all U.S. orders.

Shipping Times

• Orders are processed within 1 to 2 business days.
• In-stock orders are delivered within 4 to 6 business days after dispatch.
• During high demand, delivery may take 6 to 9 business days after dispatch.
• Delivery times are estimates and may vary due to carrier delays, weather, or other factors outside our control.

Free Shipping

• Every U.S. order includes free shipping with full tracking information.
• You will receive a tracking link by email as soon as your order ships.

Order Tracking

• Once shipped, you can follow your order at any time using the tracking link provided.
• If your tracking has not updated after 5 business days, please contact us at care@oxeyn.com and we will look into it for you.

Delivery Address

• Please ensure your shipping address is entered correctly at checkout.
• oxeyn is not responsible for failed deliveries caused by incorrect or incomplete address details.
• We currently do not deliver to P.O. Boxes.

Lost or Delayed Packages

• If your package is significantly delayed or appears lost, contact us at care@oxeyn.com and we will help resolve it.
• oxeyn is not responsible for delays caused by the carrier, but we will always do our best to assist.

Additional Information

• We recommend using a secure, trackable address to avoid delays.
• If a package is returned due to an incorrect address, additional reshipping fees may apply.